Privacy Policy

1. Introduction

snippat.com ("Website," "Platform," "Service"), owned and operated by Trekato Private Limited ("Company," "we," "us," or "our"), a private limited company registered under the laws of India, is dedicated to maintaining the privacy and security of all users. This Privacy Policy governs the collection, processing, storage, and disclosure of personal and non-personal information when you access or use snippat.com, including its subdomains, mobile applications (if applicable), and affiliated services. By using the Platform, you expressly consent to the practices described in this document.

2. Scope and Applicability

This policy applies to:

  • Visitors, registered users, and purchasers of digital templates/products.
  • All interactions on snippat.com, including transactions, account management, and communications.
  • Users globally, though the Company is physically based in India and complies with Indian laws, including the Information Technology Act, 2000, and the proposed Personal Data Protection Bill (PDPB).

3. Information We Collect

3.1 Personal Data

  • Account Registration: Full name, email address, username, password, phone number, and billing address.
  • Transaction Details: Payment card information (processed via secure gateways), purchase history, invoice records, and subscription preferences.
  • Voluntary Submissions: Feedback, survey responses, contest entries, or communications with customer support.

3.2 Technical and Usage Data

  • Device Information: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., Windows, iOS), device identifiers (e.g., IMEI), and mobile network data.
  • Analytics: Pages visited, time spent, clickstream patterns, referral URLs, and interactions with ads or embedded content.
  • Cookies and Tracking Technologies: See our Cookies Policy for granular details.

3.3 Third-Party Data

  • Social Media: Information from platforms like Facebook or Google if you link accounts or use social login features.
  • Partners/Affiliates: Data from payment processors (e.g., Razorpay, Stripe), marketing agencies, or analytics providers (e.g., Google Analytics).

4. Purpose of Data Processing

We process data to:

  • Facilitate Services: Create accounts, process payments, deliver purchased templates, and provide customer support.
  • Enhance User Experience: Personalize content, recommend products, and optimize site navigation.
  • Marketing: Send promotional emails, newsletters, or targeted ads (users may opt out via unsubscribe links).
  • Legal Compliance: Meet tax obligations, respond to court orders, and prevent fraud or money laundering.
  • Security: Monitor for unauthorized access, breaches, or malicious activities.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share data with:

  • Payment Processors: Third-party gateways (e.g., Razorpay, PayPal) handle transactions; we do not store full card details.
  • Hosting Providers: Cloud services (e.g., AWS, DigitalOcean) store data securely in compliance with industry standards.
  • Marketing Tools: Email services (e.g., Mailchimp) manage campaigns and user engagement.

5.2 Legal Obligations

We may disclose data to:

  • Government Authorities: To comply with Indian laws, court orders, or regulatory requirements.
  • Law Enforcement: In cases of suspected fraud, terrorism, or threats to public safety.

5.3 Business Transfers

In mergers, acquisitions, or asset sales, user data may transfer to the new entity, subject to confidentiality agreements.

6. International Data Transfers

While snippat.com operates from India, data may be processed globally via third-party services (e.g., AWS servers in the EU/U.S.). We ensure safeguards under:

  • GDPR: For EU users, transfers adhere to Standard Contractual Clauses (SCCs).
  • Data Localization: Indian user data is stored locally where legally mandated.

7. Data Retention

  • Active Accounts: Retained until deletion is requested.
  • Transaction Records: Stored for 7 years to comply with Indian tax laws.
  • Inactive Accounts: Deleted after 24 months of inactivity.

8. User Rights and Choices

8.1 Access and Correction

Request a copy of your data or update inaccuracies via support email.

8.2 Data Deletion

Close your account and erase personal data, excluding records required by law.

8.3 Opt-Out

  • Marketing Communications: Unsubscribe via email footer links.
  • Cookies: Adjust preferences via browser settings or our cookie banner.

8.4 Data Portability

Receive your data in a machine-readable format (e.g., CSV) upon request.

9. Security Measures

  • Encryption: SSL/TLS for data in transit; AES-256 for data at rest.
  • Access Controls: Role-based permissions for employees; multi-factor authentication (MFA).
  • Audits: Regular penetration testing and vulnerability assessments.

10. Children’s Privacy

snippat.com does not target or knowingly collect data from minors under 18. Parents/guardians may request deletion of inadvertently collected data.

11. Updates to This Policy

Revisions will be posted on this page with a revised "Last Updated" date. Material changes (e.g., new data uses) will trigger email notifications to registered users.

12. Contact Us

For questions, data requests, or complaints:

  • Company: Trekato Private Limited
  • Address: RMZ MILLENIA BUSINESS PARK, Perungudi, Chennai, 600096
  • Email: support@snippat.com